
Frequently Asked Questions
When does a separate conditioner step actually matter? +
On dry-coat, dandruff-prone, or eczema-prone dogs where the shampoo step alone doesn't deliver enough moisture barrier. A conditioner step extends the soothing oat-aloe chemistry into the post-bath drying phase, reducing the post-bath itch and flake cycle for sensitive-skin clients.
What's the dilution ratio? +
Up to 16:1 concentrate with water — up to 17 working gallons per bottle at professional dilution.
Which breeds is this conditioner best for? +
Breeds prone to dry skin and atopic conditions — Goldens, Labradors, German Shepherds, Cocker Spaniels, West Highland Terriers, Shar Peis. Also any breed with persistent dryness, post-bath flake, or recovering from medicated chemistry.
Should I always pair this with the Oatmeal & Aloe Shampoo? +
For severe dryness, yes. The shampoo ($34.99) and conditioner are designed to work together — the shampoo cleans while soothing, the conditioner extends the moisture barrier. You can also use this conditioner as a follow-up to other Furgenics shampoos when the client needs extra hydration.
How long should I leave the conditioner on? +
2–3 minutes. The aloe and oat actives penetrate the coat and skin during that window; longer doesn't add benefit, shorter under-delivers. Rinse thoroughly — residue can re-trigger the irritation cycle you're trying to break.
Is Furgenics Oatmeal & Aloe Conditioner safe for puppies? +
Yes. The formula is free of common irritants — sulfates, parabens, and synthetic dyes — which makes it suitable for puppies, senior dogs, and dogs with sensitive or reactive skin. Always patch-test on a small area first.
How does this compare to other oatmeal conditioners? +
Most professional oatmeal conditioners are retail-sized bottles. Furgenics is built as a professional gallon at 16:1 concentrate — $34.99 yields up to 17 working gallons per bottle at professional dilution, roughly the cost of a cup of coffee per working gallon at pro dilution.
Do you offer a discount on first orders? +
Yes — our current first-order discount: The code works automatically at checkout and is limited to one use per customer.
Is Furgenics made in North America? +
Yes — Made in Canada. We manufacture in Vaughan, Ontario, and ship direct to groomers, salons, and facilities across the United States and Canada.
How quickly will my order ship? +
Orders placed before 2pm Eastern on business days typically ship the same day. Canadian orders ship direct from Vaughan, Ontario with 2–5 business day transit. US orders fulfill via Amazon with 3–7 business day transit. You'll receive a tracking number by email once your order ships.
What is your return policy on gallons? +
If a gallon doesn't perform as described, we issue a full refund within 30 days of delivery — no return shipping required. Contact info@furgenics.com with your order number and we'll process the refund. We stand behind every bottle.
Do you offer wholesale pricing for multiple gallons or salon accounts? +
Yes. Wholesale pricing is available for professional groomers buying regularly. Contact info@furgenics.com with your business license, groomer credential, or business website to set up a wholesale account with recurring-order pricing.