
Frequently Asked Questions
When is a deep moisturizing conditioner the right choice? +
For dogs with damaged, brittle, or heavily depleted coats — typically after extended sun exposure, frequent bathing, chemical treatments, or coats that have lost their natural oil balance. It restores moisture more aggressively than a routine conditioner; use it as a recovery step when the coat needs intervention, not a daily-driver.
What's the dilution ratio? +
Up to 16:1 concentrate with water — up to 17 working gallons per bottle at professional dilution.
Which breeds and coats is this best for? +
Coats showing visible damage — Poodles and doodles with brittle ends, show coats that need rehydration between competitions, senior dogs with thinning or coarse coats, any breed coming off medicated chemistry. The dual-oat formulation works on a wide range of coat types.
How often should I use it? +
Once every 2–4 bathing cycles is typical for maintenance on a damaged coat. For active rehabilitation (e.g., a coat in active recovery), every bath until visible texture improves, then taper. Daily use isn't needed — over-conditioning weighs the coat down.
What's the difference between this and the Oatmeal & Aloe Conditioner? +
Oatmeal & Aloe ($34.99) is targeted at dry, itchy, or eczema-prone skin — soothing-first. Deep Moisturizing is targeted at damaged or depleted coats — structural rehydration. They solve different problems; some salons stock both for different client profiles.
Is Furgenics Deep Moisturizing Conditioner safe for puppies? +
Yes. The formula is free of common irritants — sulfates, parabens, and synthetic dyes — which makes it suitable for puppies, senior dogs, and dogs with sensitive or reactive skin. Always patch-test on a small area first.
How does this compare to other moisturizing conditioners? +
Most deep-moisture conditioners are retail-sized bottles. Furgenics is built as a professional gallon at 16:1 concentrate — $34.99 yields up to 17 working gallons per bottle at professional dilution, roughly the cost of a cup of coffee per working gallon at pro dilution.
Do you offer a discount on first orders? +
Yes — our current first-order discount: The code works automatically at checkout and is limited to one use per customer.
Is Furgenics made in North America? +
Yes — Made in Canada. We manufacture in Vaughan, Ontario, and ship direct to groomers, salons, and facilities across the United States and Canada.
How quickly will my order ship? +
Orders placed before 2pm Eastern on business days typically ship the same day. Canadian orders ship direct from Vaughan, Ontario with 2–5 business day transit. US orders fulfill via Amazon with 3–7 business day transit. You'll receive a tracking number by email once your order ships.
What is your return policy on gallons? +
If a gallon doesn't perform as described, we issue a full refund within 30 days of delivery — no return shipping required. Contact info@furgenics.com with your order number and we'll process the refund. We stand behind every bottle.
Do you offer wholesale pricing for multiple gallons or salon accounts? +
Yes. Wholesale pricing is available for professional groomers buying regularly. Contact info@furgenics.com with your business license, groomer credential, or business website to set up a wholesale account with recurring-order pricing.