
Frequently Asked Questions
What is the dilution ratio for Furgenics Hypoallergenic Dog Shampoo? +
Up to 16:1 concentrate with water — up to 17 working gallons per bottle at professional dilution. For heavily soiled coats or dogs with thick coats, use ready-to-use or dilute less — the concentrate is designed to flex across grooming workflows.
Is Furgenics Hypoallergenic Shampoo safe for puppies? +
Yes. The formula is tearless and free of common irritants — sulfates, parabens, and synthetic dyes — which makes it suitable for puppies, senior dogs, and dogs with sensitive or reactive skin. Always patch-test on a small area first with any new shampoo.
What skin conditions is this shampoo formulated for? +
It's formulated for dogs with allergies, dry skin, flakiness, hot spots, or general sensitivity. The hypoallergenic base cleans effectively without stripping natural oils, which is the main cause of post-bath irritation in sensitive-skin dogs.
Which dog breeds is this shampoo best for? +
It works especially well on breeds prone to skin sensitivity and with thin or fine coats — French Bulldogs, Bulldogs, Boxers, Pitbulls, Chihuahuas, Greyhounds, Dalmatians, and Whippets. The formula is safe and effective for all breeds.
How does this compare to Bio-Groom So-Gentle Hypoallergenic? +
Both are hypoallergenic professional gallon shampoos. Furgenics retails at $24.99 vs Bio-Groom Hypo-Groom Gallon: $110.41 CAD (as of 2026-05, Amazon Canada), and both dilute at roughly 16:1 concentrate — which gives Furgenics a significantly lower cost per working gallon for the same category of use.
Can I use Furgenics Hypoallergenic Shampoo on cats? +
This product is formulated and tested for dogs. We do not currently recommend it for cats — feline skin pH and grooming behaviors differ enough that a dog-specific shampoo isn't appropriate. Consult a veterinarian before using any dog shampoo on cats.
What is the shelf life of Furgenics Shampoo? +
24 months from the production date when sealed, and approximately 12 months after opening when stored at room temperature away from direct sunlight. The production date is printed on every bottle.
Do you offer a discount on first orders? +
Yes — our current first-order discount: The code works automatically at checkout and is limited to one use per customer.
Is Furgenics made in North America? +
Yes — Made in Canada. We manufacture in Vaughan, Ontario, and ship direct to groomers, salons, and facilities across the United States and Canada.
How quickly will my order ship? +
Orders placed before 2pm Eastern on business days typically ship the same day. Canadian orders ship direct from Vaughan, Ontario with 2–5 business day transit. US orders fulfill via Amazon with 3–7 business day transit. You'll receive a tracking number by email once your order ships.
What is your return policy on gallons? +
If a gallon doesn't perform as described, we issue a full refund within 30 days of delivery — no return shipping required. Contact info@furgenics.com with your order number and we'll process the refund. We stand behind every bottle.
Do you offer wholesale pricing for multiple gallons or salon accounts? +
Yes. Wholesale pricing is available for professional groomers buying regularly. Contact info@furgenics.com with your business license, groomer credential, or business website to set up a wholesale account with recurring-order pricing.