
Frequently Asked Questions
When does a 2-in-1 make sense for professional grooming? +
When volume matters more than deep conditioning. For short-coated dogs, routine maintenance bathing, or high-throughput operations (boarding facilities, mobile groomers, multi-dog households), a 2-in-1 cuts grooming time roughly in half without a noticeable result difference. For dogs with damaged or heavily tangled coats, a separate shampoo + conditioner sequence still delivers more thorough hydration.
Is this as gentle as the separate Hypoallergenic Shampoo? +
Yes. Same hypoallergenic base, same tearless sulfate-free philosophy. The conditioning agents are blended in rather than applied separately, so dogs with sensitive skin get the same gentle wash with added coat benefit in one step.
What's the dilution ratio? +
Up to 16:1 concentrate with water — up to 17 working gallons per bottle at professional dilution.
Can I still use a separate conditioner after? +
You can but usually don't need to. The conditioning ingredients are already delivering coat benefit during the shampoo step. Reserve a separate conditioner for dogs with particularly dry, damaged, or heavily tangled coats where extra hydration is warranted.
Which breeds is this 2-in-1 best for? +
Short-to-medium coated breeds where deep conditioning isn't needed — French Bulldogs, Boxers, Beagles, Dachshunds, Chihuahuas, and Boston Terriers. Also ideal for puppies and senior dogs where shorter bath times reduce stress.
Is Furgenics 2-in-1 Hypoallergenic Shampoo & Conditioner safe for puppies? +
Yes. Hypoallergenic, tearless, and free of common irritants like sulfates and parabens. Patch-test first with any new shampoo, and consult a vet for puppies under 8 weeks.
How does this compare to other 2-in-1 grooming products? +
Most 2-in-1 dog grooming products are retail-sized bottles in the 16oz range. Furgenics is built as a professional gallon at 16:1 concentrate — $24.99 yields up to 17 working gallons per bottle at professional dilution, roughly the cost of a cup of coffee per working gallon at pro dilution.
Do you offer a discount on first orders? +
Yes — our current first-order discount: The code works automatically at checkout and is limited to one use per customer.
Is Furgenics made in North America? +
Yes — Made in Canada. We manufacture in Vaughan, Ontario, and ship direct to groomers, salons, and facilities across the United States and Canada.
How quickly will my order ship? +
Orders placed before 2pm Eastern on business days typically ship the same day. Canadian orders ship direct from Vaughan, Ontario with 2–5 business day transit. US orders fulfill via Amazon with 3–7 business day transit. You'll receive a tracking number by email once your order ships.
What is your return policy on gallons? +
If a gallon doesn't perform as described, we issue a full refund within 30 days of delivery — no return shipping required. Contact info@furgenics.com with your order number and we'll process the refund. We stand behind every bottle.
Do you offer wholesale pricing for multiple gallons or salon accounts? +
Yes. Wholesale pricing is available for professional groomers buying regularly. Contact info@furgenics.com with your business license, groomer credential, or business website to set up a wholesale account with recurring-order pricing.