
Frequently Asked Questions
What's the difference between deshedding shampoo and conditioner? +
The shampoo loosens undercoat during the wash. The conditioner continues that work while softening the coat so the loose fur releases cleanly during brushing. Used together they are substantially more effective than either alone — each product targets a different phase of the shedding cycle.
What's the dilution ratio? +
Up to 16:1 concentrate with water — up to 17 working gallons per bottle at professional dilution.
Does it actually reduce shedding? +
Yes, when used as part of a complete grooming process. The undercoat gets released during the bath and brushing cycle rather than around your client's home for the next three weeks. No product prevents shedding entirely — the goal is to redirect it to your salon floor, not your client's couch.
Which breeds is this best for? +
Double-coated, heavy-shedding breeds — Huskies, German Shepherds, Golden Retrievers, Labrador Retrievers, Akitas, and Samoyeds. Particularly useful during twice-yearly coat blows when pet owners are overwhelmed by shedding volume.
How long should I leave it on? +
3–5 minutes. Long enough to penetrate the undercoat; short enough to keep bath times reasonable in a busy salon schedule. Rinse thoroughly — residue will attract new dirt and shed hair.
Should I brush during or after? +
After. Apply, let sit 3–5 minutes, rinse thoroughly, then brush once the coat is towel-dry but not fully dry. That's the window when loosened undercoat releases most cleanly and efficiently.
Is Furgenics Deshedding Conditioner safe for puppies? +
Yes. The formula is tearless and free of common irritants — sulfates, parabens, and synthetic dyes — which makes it suitable for puppies, senior dogs, and dogs with sensitive or reactive skin. Always patch-test on a small area first.
How does this compare to other deshedding conditioners? +
Most deshedding conditioners are retail-sized bottles. Furgenics is built as a professional gallon at 16:1 concentrate — $24.99 yields up to 17 working gallons per bottle at professional dilution, roughly the cost of a cup of coffee per working gallon at pro dilution. Best paired with Furgenics Deshedding Shampoo ($24.99) for the full process.
Do you offer a discount on first orders? +
Yes — our current first-order discount: The code works automatically at checkout and is limited to one use per customer.
Is Furgenics made in North America? +
Yes — Made in Canada. We manufacture in Vaughan, Ontario, and ship direct to groomers, salons, and facilities across the United States and Canada.
How quickly will my order ship? +
Orders placed before 2pm Eastern on business days typically ship the same day. Canadian orders ship direct from Vaughan, Ontario with 2–5 business day transit. US orders fulfill via Amazon with 3–7 business day transit. You'll receive a tracking number by email once your order ships.
What is your return policy on gallons? +
If a gallon doesn't perform as described, we issue a full refund within 30 days of delivery — no return shipping required. Contact info@furgenics.com with your order number and we'll process the refund. We stand behind every bottle.
Do you offer wholesale pricing for multiple gallons or salon accounts? +
Yes. Wholesale pricing is available for professional groomers buying regularly. Contact info@furgenics.com with your business license, groomer credential, or business website to set up a wholesale account with recurring-order pricing.